TheFork
Customer Care Specialist - Italian Market
Spain Remote Middle
Description
Job responsibilities
- Answer B2C and B2B customer requests via phone, email, and chat
- Listen carefully and understand each customer’s needs
- Find the best solution, provide clear and accurate information, and ensure a positive customer experience
- Handle questions, issues, and complaints with professionalism and empathy
- Follow up on customer requests when needed
- Work independently while knowing when to ask for support
- Collaborate with other teams when additional support is required
- Loves helping people and genuinely cares about the customer experience
- Friendly, positive, and empathetic
- Excellent communication skills, both written and verbal
- Autonomous, proactive, and solution-oriented, with a “can-do” attitude
- Can stay calm and professional when dealing with challenging situations
- Comfortable managing several requests and priorities
- Pays attention to detail and is a team player who can also work independently
- Based in Barcelona
- Native level of Italian and fluent in English; additional languages welcome
- A high level of communication skills
- Care about customer needs and strive to make experiences unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
- An awesome team
- A permanent contract
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
- Competitive fixed salary, bonus and equity
- Lunch vouchers available for each working day
- International teams and a multicultural environment spanning 10 offices across Europe
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
- Continuous learning and development programs
- Free access to the Calm app
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- A program dedicated to helping you have the best work/life balance
- Health insurance fully covered by the company
- Life & Disability Insurance at no cost to the employee
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Tech stack / tools
CRM tools
Team description
International teams and a multicultural environment spanning 10 offices across Europe; collaborative with other teams as needed.