Key Account Manager

Job title: Key Account Manager

What you'll do

• Cultivate executive relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning Addepto as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives.
• Identify white space and deliver value: Leverage domain expertise and white space analysis to uncover both stated and latent client needs, articulating tailored value propositions that connect directly to business priorities across the full KMS & Addepto service portfolio.
• Develop and execute account strategies: Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client’s business objectives, challenges, and growth opportunities.
• Lead strategic client engagements: Facilitate and drive high-impact client touchpoints - including QBRs, innovation workshops, and governance meetings - to foster alignment, showcase value, and deepen collaboration.
• Drive commercial negotiations, contract extensions, and renewals in alignment with company goals.
• Ensure high client satisfaction by overseeing project progress, delivery quality, and value realization.
• Coordinate internal stakeholders (delivery teams, technical experts, leadership) to ensure consistent and effective client communication.
• Monitor account performance, revenue forecasts, and strategic account plans.
• Represent Addepto as a trusted AI consulting partner in client meetings, workshops, and executive-level discussions.
• Stay up to date with AI, data, and digital transformation trends relevant to client industries.

Requirements & qualifications

• Experience managing strategic accounts in AI, data, or technology consulting environments.
• Proven ability to build executive relationships and drive growth through cross-sell, upsell, and renewals.
• Strong business acumen with capability to develop and execute account development plans.
• Excellent communication and negotiation skills; adept at leading governance meetings and workshops.
• Collaborative mindset with ability to coordinate delivery teams, technical experts, and leadership.
• Track record of delivering high client satisfaction through successful delivery and value realization.
• Keen understanding of AI, data, and digital transformation trends relevant to client industries.

Benefits & perks

• Competitive compensation package.
• Opportunities to work with leading enterprises and innovative startups on AI and data-driven solutions.
• Collaborative, cross-functional team environment at the intersection of business, technology, and consulting.

Team description

Role sits at the intersection of business, technology, and consulting, requiring strong client-facing skills and close collaboration with delivery, engineering, and leadership teams within Addepto and KMS Technology.