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Senior Product Manager, OX Growth

Portugal Remote Senior

Description

Retention and expansion growth across active organizations
Average Processing Volume (APV) / ARR per Active Customer
Cross-product adoption strategy for Organization Experience capabilities
Retention and expansion roadmap (6–12 months / 2027 horizon)
Discovery pipeline (qualitative & quantitative)
Identification of churn signals and expansion opportunities
Concept development and validation before delivery
Cross-functional retention and monetization initiatives
Adoption blocker identification and resolution prioritization
Scale / iterate / kill decisions based on initiative outcomes
North Star metrics and metric tree for retention, adoption, and monetization outcomes

Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact.
Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery.
Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations.
Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product.
Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes.
Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.

5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments
Experience operating at a Senior+ level of scope and influence
Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges
Proven ability to design and execute cross-functional growth initiatives
Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation
Experience working with customer lifecycle, retention, activation, or expansion motions
Ability to size opportunities and prioritize initiatives by business impact
Experience collaborating with Customer Success, GTM, PMM, and Product organizations
Comfort working with AI/ML-enabled products or data-driven personalization
Strong stakeholder management and influence skills
Fluent English (C1+)

A strong, collaborative product team that owns what it builds
Clear product vision and access to real customer feedback from global nonprofit leaders
Flat structure: no politics, just great work with great people
Transparent company culture—we share how we’re growing, where revenue comes from, and what’s next
Long-term focus: we offer equity options and value sustained, meaningful contribution

The compensation range for this role is €5,600 - €6,100 gross.

Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location.