Automat-it
Support Engineer
Remote Junior
Summary
Automat-it is an AWS Premier Partner delivering DevOps, FinOps, and GenAI support to high-growth startups across EMEA and the US. The Support Engineer role involves responding to incidents, monitoring customer environments, and optimizing cloud infrastructure in a 24/7 rotating shift environment. This position requires hands-on AWS and Linux expertise with strong troubleshooting capabilities.
What you'll do
- Respond to incidents according to established playbooks
- Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
- Monitor and troubleshoot network, infrastructure, and application issues
- Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
- Maintain and document monitoring solutions
- Contribute to infrastructure automation and internal support tools development
Requirements
- At least 1 year of experience in similar position (NOC/Tech Support engineer or Junior DevOps)
- Hands-on AWS cloud experience
- Confident Linux OS knowledge
- Network troubleshooting and configuration
- Git and scripting skills (Python or Bash)
- Web applications architecture understanding
- Monitoring tools (Prometheus, CloudWatch) and principles knowledge
- Upper-intermediate English language proficiency
- Great customer service and business communication skills
- Strong troubleshooting and problem-solving skills
- Advantages: IaC (CloudFormation, Terraform), CI/CD (Jenkins, ArgoCD), Container orchestration (Docker, Kubernetes, EKS, GKE)
Conditions
- Schedule: Rotating 8-hour shifts for 24/7 coverage
- Location: Ukraine
- Professional training and certifications covered by company (AWS, FinOps, Kubernetes)
- International work environment
- Referral program with bonuses
- Company events and social gatherings
- Wellbeing and professional coaching
- English classes and soft skills training
- Country-specific benefits to be discussed during hiring process