Head of Regional Events

Curate Group (Lumos Experiences) produces immersive candlelight live music events in unique venues and is expanding internationally. The Head of Regional Event Operations will own end-to-end performance for the Chicago hub, scaling regional operations while protecting brand standards and ensuring profitable, consistently excellent shows.

• Establish and grow the Lumos event business across Chicago and surrounding areas.

• Act as the senior local decision-maker, resolving issues quickly and confidently.

• Set and deliver regional business plans aligned to company growth targets.

• Analyze ticket sales, pricing, customer data, and event performance to inform regional strategy (with HQ support).

• Source, book, and contract venues; serve as primary liaison with venue partners and suppliers (with intent to transition to a Venue Partnerships hire within ~3 months).

• Lead planning and execution of events, overseeing creative, operations, and on-site teams.

• Recruit and build the event team; manage staff scheduling, training, and payroll processing.

• Develop and implement systems and processes to streamline event operations.

• Oversee inventory, stock ordering, and logistics to ensure smooth weekly delivery.

• Manage the events inbox and handle customer enquiries professionally and promptly.

• Manage production teams and ensure technical and operational elements run seamlessly.

• Maintain strict budget control while ensuring high-quality delivery.

• Deliver daily and post-event reports; analyze KPIs and feedback to drive continuous improvement.

• Monitor industry trends and conduct competitor analysis to support strategic decisions.

• Propose innovative ideas and creative event solutions to elevate the event experience.

• Build collaborative relationships with internal and external stakeholders.

• 3+ years of experience in events management, production, or general management (ideally in live entertainment or hospitality).

• Commercial mindset with a focus on growth opportunities.

• Full driving licence and willingness to travel to events for setup.

• Dependable and proactive; able to independently establish and lead operations while collaborating remotely with a UK-based team.

• Strong organizational and project management skills; ability to multitask under pressure.

• Excellent negotiation, communication, and interpersonal skills.

• Budget management experience.

• Proficiency with Google Suite and team collaboration tools.

• Comfortable sharing new ideas and ways of working; creative thinking with measurable outputs.

• Location: Chicago area with regional travel to shows; hybrid working policy.

• Weekend availability required initially to attend and oversee key events.

• Competitive salary (flexible based on experience) plus performance-based annual bonus scheme.

• 10 days annual leave excluding national holidays, plus extra time off at Christmas; birthday off.

• 401k, health insurance, and family leave policy.

• Covered travel expenses to shows.

• Opportunities for personal growth and career progression.