Operations Lead, Engagement

Airbnb is a global marketplace for unique stays and experiences, powered by a community of hosts and guests worldwide. The Operations Lead, Engagement will lead strategic and day-to-day operations for host outreach initiatives, ensuring campaigns are scalable, efficient, and drive measurable business outcomes.

• Develop and implement operational strategies aligned to company objectives and team goals.
• Lead high-priority projects end-to-end from conception through execution.
• Design and manage end-to-end host outreach campaigns (e.g., product launches, policy updates, education), including calendar coordination and sequencing.
• Coordinate with cross-functional partners to align objectives, deliverables, resources, and assets against timelines.
• Maintain strong understanding of host needs and ensure outreach is empathetic, actionable, and trust-building.
• Create scalable campaign processes, templates, and playbooks.
• Identify and implement automation and efficiency improvements.
• Set up and maintain tracking, analytics, and reporting mechanisms; monitor performance, trends, and provide insights.
• Use data and feedback to optimize campaign effectiveness; share results and best practices with leadership.
• Oversee selection, implementation, integration, and ongoing maintenance of systems and tools for outreach campaigns; recommend upgrades to improve scalability and reliability.

• 10+ years of experience in operations, program management, or campaign management (preferred in tech or marketplace environments).

• Strong project management, organizational, and multitasking abilities.

• Excellent communication and interpersonal skills; ability to influence cross-functional teams in a matrixed organization.

• Passion for community building and user engagement.

• Demonstrated customer success experience, including proactive voice outreach to engage, support, and retain clients.

• Proven success managing multi-channel campaigns from concept through execution and analysis.

• Strong analytical skills and comfort using campaign dashboards and metrics.

• Ability to operate effectively amid ambiguity and rapid change.

• Preferred: Airtable proficiency and Salesforce expertise.

• Canada - Remote Eligible; occasional work from an Airbnb office or attendance at offsites as agreed with manager.

• Must reside in a province where Airbnb Canada, Inc. has a registered entity (currently: Ontario, British Columbia, Quebec, Saskatchewan).

• Compensation includes annual base pay range and may include bonus, equity, benefits, and Employee Travel Credits.