Payment Manager

PayDo is a leading Electronic Money Institution (EMI) authorised by the FCA, FINTRAC, and MFSA, operating in 140 countries across 25+ industries. We are seeking a Payment Manager to oversee and optimize online payment operations, manage payment provider relationships, and drive initiatives to improve payment conversion and efficiency. The ideal candidate has strong analytical skills, excellent communication abilities, and solid understanding of payment acquiring and alternative payment methods.

• Analytics & Reporting: Analyze key payment metrics (authorization, conversion, decline, refund, chargeback rates); identify trends and anomalies; prepare regular and ad-hoc reports in Google Sheets or BI tools
• Payment Process Monitoring: Monitor end-to-end payment flow across all active methods; detect and investigate issues; coordinate with IT teams and payment providers
• Provider Relationship Management: Act as main point of contact for payment providers and acquirers; coordinate operational communication and incident resolution
• Payment Method Expansion & Optimization: Manage existing payment method portfolio; analyze performance; recommend improvements; research new payment solutions
• Payment Integrations & Launch Coordination: Collaborate with IT and QA teams to plan and coordinate new provider integrations; define business requirements; participate in testing
• Cross-Functional Collaboration: Work with Finance, Customer Support, and Product teams to resolve payment-related issues and improve checkout flows
• Market Awareness: Stay informed about different payment types and their use across markets

• Experience: Minimum 2 years in acquiring; banking experience is a plus
• Payment Knowledge: Understanding of card acquiring, APM, and bank transfers
• Payment Processes: Knowledge of authorization, authentication, settlement, capture, refund, chargeback stages and ability to analyze related metrics
• Analytical Skills: Strong analytical thinking and attention to detail; confident use of Google Sheets (mandatory) for large data sets, formulas, and pivot tables
• Problem-Solving: Ability to identify root causes of payment issues and coordinate resolution
• English: Advanced written English; spoken English for calls is a strong plus
• Collaboration: Comfortable working with cross-functional teams; ability to clearly communicate technical findings to non-technical colleagues
• Financial Institution Experience: Experience communicating with banks, fintechs, and PSPs
• Industry Awareness: Understanding of key payment types; basic knowledge of 3DS 2.x, PSD2, SCA, Open Banking is a plus
• Documentation: Experience with Confluence is preferred
• BI Tools: Experience with Tableau, Power BI, or similar tools is a strong plus

• Work Culture: Result-driven culture; own your work, take initiative, deliver impactful results, solve problems quickly
• Learning & Development: Annual budget for courses, training, and certifications
• Performance Reviews: Regular reviews based on KPIs for professional growth
• Career Growth: Transparent opportunities to achieve Lead roles within 1 year, Head roles in 2 years, C-level within 4 years based on exceptional performance
• Innovation Rewards: Share ideas through PayDo Ideas Hub and earn extra bonuses
• Public Holidays: Tailored to your country's calendar
• Flexible Payout: PE accounts or popular e-wallets
• Global Team: Part of a global fintech team redefining payments