Manager, Customer Success Enterprise

LinkedIn Sales Solutions is hiring a Manager, Customer Success (Enterprise) to lead a North America team supporting enterprise customers using Sales Navigator. The role focuses on maximizing customer value through onboarding, adoption, education, and strategic services while strengthening executive relationships and driving performance against KPIs.

• Manage a team of 7–10 Customer Success Managers delivering customer education, project management, and related services to enterprise customers.
• Coach and develop CSMs to achieve KPIs across onboarding, product adoption, education, project management, customer satisfaction, and value engineering.
• Provide leadership through thought partnership, regular one-on-ones, and performance appraisals.
• Partner with C-level and C-1 executives at highest-value customers to deepen relationships and provide escalation support.
• Build team capability via external hiring and internal talent and skill development.
• Collaborate with regional sales leaders to prioritize initiatives that maximize customer success and support sales goals.
• Coordinate with global Customer Success leaders to support global accounts with consistent customer experience.
• Participate in and/or design and deliver cross-functional projects to improve scaled processes, services, and systems.
• Use LinkedIn, customer, and other data to generate insights and track goals for implementation, account improvement, and new product rollouts.
• Travel up to 25% as needed.

• 7+ years of experience in customer success, sales, program management, or consulting.
• 1+ years of people management experience.
• Experience working with enterprise-level customers.
• Strong interpersonal and communication skills with attention to detail.
• Strong organization, project management, and time management skills.
• Ability to derive insights from data and build actionable strategies based on analysis.
• Comfort working in a fast-paced, demanding environment.
• Experience with webinar software and Salesforce.com (preferred).
• Proficiency with Microsoft Office tools including Excel, Word, Outlook, and PowerPoint.

• Hybrid work model: performed from home and from a LinkedIn office on select days based on business needs.
• Role is based in one of the following locations: San Francisco, Sunnyvale, Chicago, or New York City.
• Ability to travel up to 25%.
• Total compensation may include annual performance bonus, stock, and benefits.