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Walrus Health

Client Success Manager

Remote Lead $7.9k–$15.6k/moest.

Summary

Walrus Health is hiring a Client Success Manager reporting to the CEO to strengthen client relationships and drive retention, satisfaction, and growth. The role ensures clients achieve maximum value from Walrus solutions while supporting broader strategic and revenue goals.

What you'll do

  • Build trusted client relationships to drive loyalty, retention, and growth
  • Ensure products and services meet guarantees, SLAs, and contract terms
  • Implement standard operating procedures to support consistent service delivery
  • Keep senior management informed of client issues and risks
  • Partner with internal teams to create and improve products that meet client needs
  • Plan and run quarterly and annual review meetings
  • Schedule client meetings and internal preparation meetings
  • Collaborate with the data lead to ensure engagement activities, revenue, savings, and member communications meet company goals
  • Perform quality checks on reports
  • Send meeting minutes promptly
  • Lead onboarding for new clients, including kick-off meetings and onboarding checklists with client sign-off
  • Support contract execution
  • Lead stand-up meetings
  • Respond to client emails in a timely manner
  • Train and mentor new hires as needed
  • Participate in internal meetings as needed
  • Communicate client requirements and updates to internal departments
  • Establish and maintain relationships with consultants
  • Assist with grievance resolutions as needed
  • Comply with training and compliance requirements
  • Prepare business plans aligned with company goals and objectives

Requirements

  • Bachelor’s degree required; Master’s degree preferred

  • 3+ years servicing clients; healthcare industry experience preferred

  • Demonstrated track record of high customer satisfaction

  • Excellent time management with a track record of meeting deadlines

  • Strong written, verbal communication and listening skills; comfortable working virtually

  • Engaging presentation skills; experience developing and delivering reports to internal and external senior executives

  • Home office setup required

  • Willingness to travel up to 25% of the time

Conditions

  • Remote role with some travel possible (up to 25%)

  • Unlimited time off

  • Health insurance

  • Excellent company culture

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