Remote HR Assistant

Aston Carter is seeking a Bereavement HR Assistant to review, validate, and manage bereavement claims with accuracy, professionalism, and empathy. The role focuses on end-to-end case investigation and coordination with employees, funeral/mortuary providers, and internal teams to ensure claim integrity and SLA compliance.

• Conduct deep-dive investigations into bereavement claims to confirm accuracy and compliance.
• Hold seek-to-understand conversations and interviews with employees during investigations.
• Manage an average caseload of ~25 cases per week (~5 per day after ramp-up).
• Own cases end-to-end, ensuring timely follow-up, documentation, and resolution.
• Meet the current SLA of closing cases within 10 business days.
• Verify information by engaging professionally with mortuary and funeral service providers.
• Handle inbound and outbound calls with employees, providers, and stakeholders using established communication systems.
• Partner with Worldwide Operations Security on claim integrity and site-related escalations.
• Coordinate with My HR Live Support for initial frontline conversations before case transition.
• Complete a structured 5-week training, nesting, and ramp period to reach full productivity.

• Professionalism and tact when conducting employee interviews; ability to remain respectful and objective.
• Strong time management and organizational skills.
• Ability to manage all aspects of a case independently.
• Excellent verbal and written communication skills.
• Curiosity and a seek-to-understand mindset.
• Experience in Human Resources, investigations, loss prevention, or similar analytical roles.
• Strong reading comprehension, writing, analytical, and critical-thinking skills.
• Ability to navigate multiple systems and tools simultaneously.
• Proficiency with Microsoft Office Suite, including Excel and Microsoft 365.
• Preferred: prior investigative experience (HR, security, loss prevention, compliance) and experience handling sensitive/confidential information.
• Preferred: familiarity with high-volume case management environments.

• Contract role.
• Workplace type: 100% remote (United States).
• Schedule: Monday–Friday during standard business hours aligned to the candidate’s time zone; typical start 7:00–9:00 AM and end 4:00–6:00 PM.
• Pay: $23.00/hour.
• Training: structured 5-week training/nesting/ramp period.
• Potential benefits (eligibility-dependent): medical, dental, vision; critical illness/accident/hospital plans; 401(k); life insurance; short/long-term disability; HSA; transportation benefits; EAP; time off/leave.
• Application deadline: anticipated close Mar 16, 2026.