People Business Partner (100% Remote)

ClearCaptions is an FCC-certified phone captioning provider focused on improving communication for seniors and people who are hard-of-hearing through near real-time captioning technology. The People Business Partner serves as a trusted advisor to leaders and employees, executing people strategy and strengthening talent management, engagement, and organizational alignment across designated business areas. This is a fully remote role partnering closely with People Centers of Excellence to deliver scalable HR programs and an inclusive employee experience.

• Partner with people leaders to execute people strategy aligned to team and business unit objectives, supporting a high-performing, values-aligned, engaged workforce.

• Provide guidance on employee relations matters (performance coaching, investigations, conflict resolution), managing the full case lifecycle and escalating critical issues as needed.

• Investigate and resolve complex or critical ER issues; coordinate stakeholders; document findings and recommendations.

• Facilitate core people programs such as goal setting, performance evaluations, engagement initiatives, and employee recognition within assigned business units.

• Coach leaders on developing employee strengths, improving team effectiveness, and fostering engagement.

• Collaborate with People Centers of Excellence (Compensation, Benefits, Talent Acquisition, Learning & Development) to deliver consistent HR solutions.

• Develop, interpret, and apply company policies, labor laws, and employment practices to ensure compliance and fairness.

• Track and report people metrics; support ad hoc reporting and workforce analysis to inform business decisions.

• Participate in or lead smaller-scale HR projects/pilots and support broader change initiatives.

• Promote an inclusive culture by embedding DEI&B practices in interactions and processes.

• Manage the exit interview process; analyze turnover/retention trends and recommend improvements.

• Stay current on HR best practices, employment law updates, and company policies; contribute to process improvements.

• Provide training, counsel, and guidance on performance standards and quality evaluations.

• Perform other duties as assigned to support business or People team priorities.

• High school diploma or GED required; BS/BA degree or equivalent experience preferred.

• 5–7 years of relevant experience in a People Business Partner role.

• Required: experience supporting remote workforces in a multi-state environment.

• Preferred: HRBP support for contact/service center populations and/or warehouse facilities.

• Experience building and leading HR programs, projects, and teams.

• Proficiency with HRIS systems (Dayforce a plus) and Microsoft Office, including strong Excel skills (pivot tables, VLOOKUP, etc.).

• Preferred certifications: PHR, SHRM-CP, or similar.

• Experience across ER, performance management, talent development, and compensation practices.

• Ability to navigate ambiguity, maintain confidentiality, and exercise sound judgment in sensitive situations.

• Demonstrated ability to coach managers, facilitate ER conversations, and resolve day-to-day workplace issues.

• Strong strategic, critical thinking, and analytical skills to identify trends and recommend solutions.

• Excellent written/verbal communication, presentation, and facilitation skills; ability to build rapport with mid-level leaders and employees.

• Self-starter with strong attention to detail, organization, time management, and ability to manage multiple priorities under deadlines.

• Ability to collaborate in a results-driven, team-oriented environment.

• Willingness to travel occasionally overnight (up to 10%) and work flexible hours as needed.

• Work authorization: must be authorized to work in the US without current or future visa sponsorship.

• Work arrangement: 100% remote / work from home; home office environment.

• Reports to: Manager, People Business Partners.

• Travel: occasional overnight travel up to 10%.

• Schedule: flexible hours as needed.

• Compensation: salary range stated as $90,000–$100,000 annually (final based on qualifications, experience, and business needs).

• Benefits: comprehensive total rewards/benefits program referenced on company careers site.

• Physical demands: primarily sitting/standing; extensive computer/keyboard use; may lift up to 10 lbs.