Production Support Engineer

FxPro is a leading international fintech company with offices in Limassol, London, Nassau, and Dubai. As a Production Support Engineer, you will join the rapidly growing IT department and actively collaborate with other teams to provide production environment support for financial applications.

• Monitor and support the production environment, with a focus on critical systems such as payment services, client interfaces, and trading platforms
• Participate in incident management, including handling P1/P2 incidents, escalation, and coordination with internal teams
• Perform root cause analysis (RCA) and contribute to post-incident reviews
• Investigate and resolve production issues across multiple services and environments
• Report bugs and issues to development teams and resolve support tickets when possible
• Configure systems, fix operational issues, and perform data and performance analysis
• Work with monitoring, logs, and alerts to proactively detect and diagnose problems
• Automate routine operational tasks and improve support processes
• Collaborate with product, development, payments, and external vendors when required
• Communicate technical issues clearly, including business impact and status updates

• 3+ years of experience in Production Support, Technical Support, or Site Reliability
• Strong SQL skills with hands-on experience using MySQL and/or PostgreSQL, including data validation, investigations, performance and incident-related queries, and basic understanding of locks, slow queries, and replication
• Experience working with monitoring and observability tools such as Grafana (dashboards, alerts) and log aggregation systems (Graylog, Kibana, Elasticsearch)
• Basic programming or scripting skills (Python, Node.js) a plus
• General understanding of CI/CD processes and containerized environments (Docker)
• Experience supporting high-availability, production-critical systems
• Strong analytical and problem-solving skills
• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Strong communication and teamwork skills
• Proactive mindset and ownership mentality

Nice to Have:

• Experience with Kubernetes or other orchestration platforms
• Familiarity with API gateways, edge layers, or CDN-based architectures
• Experience with distributed systems, asynchronous messaging, or event-driven architectures
• Background in financial systems, payments, or trading platforms
• Participation in on-call rotations or 24/5–24/7 support environments
• Awareness of security, data protection, and compliance requirements in fintech

Interview Process:

• Recruiter screen (~30 minutes)
• Technical Interview with managers (~90 minutes)