HR Assistant - Remote

Aston Carter (promoted via Lensa) is seeking an HR Assistant to support its My HR Live Support team. The role provides global employees and candidates with Leave of Absence, Disability, and related HR support through phone, chat, and email to deliver a consistent, world-class employee experience.

• Own and resolve employee contacts with strong problem-solving and customer focus.
• Serve as first point of contact via phone, chat, and email for leave, disability, and related inquiries (including case intake and general policy questions).
• Use FAQs and standard operating procedures to resolve inquiries end-to-end; escalate when needed.
• Build trust through empathetic, personalized communication and adjust case management plans to changing employee needs.
• Address employee-impacting issues during leave events and ensure appropriate communication and documentation.
• Apply judgment and critical thinking to balance process adherence with employee needs when evaluating leave, disability, and accommodation requests.
• Collaborate with partner teams to resolve cross-functional issues and support policy updates.

• Experience in human resources and/or customer service/call center environments.
• Proficiency with Microsoft Office and strong general computer skills.
• Experience using phones and chat platforms.
• Strong communication skills with demonstrated empathy.
• Research skills to locate accurate answers and information.
• Ability to adapt to changing workloads in a fast-paced environment.
• Ability to handle confidential/sensitive employee information and follow strict data privacy policies.
• Detail-oriented with strong analysis, organization, prioritization, and multi-tasking skills.

• Contract role.
• 100% remote; expected to be on camera during training and nesting.
• Must have a dedicated workspace at home.
• Pay: $21.00/hour.
• Potential benefits (eligibility dependent): medical, dental, vision; critical illness/accident/hospital plans; 401(k) (pre-tax and Roth); voluntary life and AD&D; short- and long-term disability; HSA; transportation benefits; Employee Assistance Program; time off/leave (PTO/vacation/sick).
• Application deadline anticipated: Mar 10, 2026.