Operations Analyst - TestRail

TestRail is seeking an Operations Analyst to support their sales and finance operations. This role involves reconciling financial data, managing KPI reporting, and providing analytical insights to drive sales performance and revenue outcomes.

• Reconcile and validate financial data across billing, subscription, Stripe, HubSpot, and related finance systems
• Resolve discrepancies, investigate data integrity issues, and ensure accurate handoff of data to Finance
• Support Finance with monthly, quarterly, and annual close processes
• Manage weekly, monthly, quarterly, and annual reporting of KPIs for Sales and Marketing
• Analyze sales performance metrics, distribute quotas, and prepare commission reports
• Research and analyze data to develop accurate sales forecasts and revenue projections
• Collect, analyze, and interpret sales data to provide actionable insights and identify trends
• Document and communicate sales processes and ensure consistent adoption across the team
• Lead administrative and operational support for sales, including scheduling, invoicing, billing, and customer service alignment
• Act as a liaison between Sales and other departments to ensure cross-functional coordination

• 2–5 years of experience in sales operations or revenue operations, ideally within SaaS
• Strong financial acumen and ability to connect sales performance to revenue outcomes
• Proven analytical and problem-solving skills to design and implement process improvements
• Excellent communication skills for collaboration with sales, operations, marketing, and executive leadership
• Demonstrated ability to deliver reliable reporting and actionable insights in fast-paced environments

Benefits and perks details are not provided in the job description.