VIP Manager

Huntstellar is seeking an experienced VIP Manager to join their rapidly growing iGaming platform. The role focuses on building and maintaining relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.

• Direct communication with VIP users via messengers and outbound calls
• Analyzing player behavior and needs to personalize offers
• Creating promotional activities and special campaigns based on segmented player requirements
• Maintaining accurate offer-tracking documents
• Collaborating with CRM, Payments, Risk and Marketing teams on VIP campaigns
• Contributing insights to improve the VIP retention strategy and product
• VIP user profiling and behavioral analytics
• Promo-campaign ideation and retention offer design

• Minimum 3+ months of experience in iGaming, in roles related to retention and VIP support
• Proven experience in chats and outbound calls (phone + messenger communication)
• Strong understanding of VIP promo offer formation (deposit bonuses, no-deposit bonuses, personal campaigns, promo activities)
• Confident user of Excel or Google Sheets for segmentation, analysis, offer tracking, and reporting
• English B2+
• Ability to work in a high-speed environment with continuous feedback loops
• Data-driven decision making skills
• iGaming product knowledge (slots, bonuses, wagering, retention logic)

• Working with a new, rapidly growing global product
• Direct influence on a product that plans multi-geo expansion in Asia
• No cap on creative retention campaign design
• No micromanagement as long as KPIs and bonus budget rules are followed