Head of Account Management

Wing (part of Alphabet) provides highly automated drone delivery services to enable fast, safe, and sustainable last-mile logistics. The Head of Account Management will architect and lead the global partner success strategy, owning the health, retention, and growth of critical enterprise partnerships. This leader will manage Strategic Account Managers and serve as an executive-level operator and point of contact for partners.

• Recruit, mentor, and manage a high-performing team of Strategic Account Managers; set standards for culture, development, and performance management.
• Define the long-term roadmap for the Account Management organization; develop and implement scalable playbooks and processes.
• Build business cases and secure executive support for new opportunities based on partner needs, including resourcing, timelines, and tradeoffs.
• Act as the internal voice of the partner and lead cross-functional execution to bring new or improved offerings to market; collaborate with Product, Engineering, Operations, and other leaders.
• Align account strategy with overall product, operational, and financial plans; maintain trusted cross-functional relationships.
• Own executive-level partner relationships across retail, technology, restaurant, and healthcare; lead high-stakes engagements.
• Coordinate cross-functional responses to real-time technical and operational issues to protect service reliability and reputation.
• Drive continuous service optimization and exceed success metrics (service quality, end-customer adoption/usage) to enable account expansion.

• 15+ years of relevant experience in Account Management and/or Business Development handling enterprise accounts (technology, retail, restaurant, and/or logistics).
• 7+ years of experience managing and developing high-performing teams in a fast-paced environment.
• Proven track record leading accounts with 7-day/week live operations and navigating hardware/software deployments.
• Ability to distill complex technical and operational information into clear, actionable insights and coordinate cohesive engagement across partner touchpoints.
• Ability to balance partner needs with company mission to ensure scalable growth.
• Founder’s mindset: comfort with ambiguity, swift execution, and building systems/processes; strong attention to detail and bias to action.

• Location: Remote (United States).
• Compensation: Base salary range $176,000–$281,000 USD per year plus bonus, equity, and benefits (varies by role, level, and location).
• Employment type: Full-time.
• Equal opportunity: EEO employer; accommodations available during interview process upon request.