Remote HR Assistant

Aston Carter (promoted via Lensa) is hiring a Bereavement HR Assistant to review, validate, and manage bereavement claims with accuracy, professionalism, and empathy. The role partners with internal teams and external mortuary/funeral providers to ensure claim integrity and timely resolution within established SLAs.

• Conduct deep-dive investigations into bereavement claims to ensure accuracy and compliance.
• Hold seek-to-understand conversations with employees as part of investigations.
• Manage a weekly caseload (approximately 25 cases per week; ~5 per day once ramped).
• Own cases end-to-end, ensuring follow-up and resolution.
• Meet the team SLA of closing cases within 10 business days.
• Engage professionally with mortuary and funeral service sites to verify information.
• Handle inbound and outbound calls with employees, providers, and stakeholders using established communication systems.
• Partner with Worldwide Operations Security on claim integrity and site-related escalations.
• Coordinate with the My HR Live Support team during case intake/transition.
• Complete a structured 5-week training, nesting, and ramp period to reach full productivity.

• Professionalism and tact in conducting employee interviews with respectful, objective communication.
• Strong time management and organizational skills.
• Ability to manage all aspects of a case independently.
• Excellent verbal and written communication skills.
• Curiosity and a “seek to understand” mindset.
• Experience in Human Resources, investigations, loss prevention, or similar analytical roles.
• Strong reading comprehension, writing, and analytical abilities.
• Critical thinking and deep-dive problem-solving skills.
• Ability to navigate multiple systems and tools simultaneously.
• Proficiency with Microsoft Office Suite, including Excel and Microsoft 365.
• Nice to have: prior investigative experience (HR, security, loss prevention, compliance); experience handling sensitive/confidential information; familiarity with high-volume case management.

• Schedule: Monday–Friday during standard business hours aligned to candidate’s time zone (typically start 7:00–9:00 AM; end 4:00–6:00 PM).
• Workplace: 100% remote (U.S.-based).
• Job type: Contract.
• Pay: $23/hour.
• Training: structured 5-week training/nesting/ramp period.
• Potential benefits (eligibility dependent): medical, dental, vision; critical illness/accident/hospital; 401(k) (pre-tax and Roth); life insurance (voluntary life & AD&D); short/long-term disability; HSA; transportation benefits; EAP; time off/leave (PTO/vacation/sick).
• Application deadline: anticipated to close Mar 16, 2026.