Experience Manager

Museum of Ice Cream is an inclusive and immersive experiential brand bringing playful, creativity-driven guest experiences to life online and in-person. The Experience Manager leads the museum floor teams to deliver memorable guest moments while ensuring smooth daily operations and brand standards.

• Supervise daily guest experience on the museum floor and ensure interactions reflect the MOIC brand
• Assign and manage Show Ambassador station placements; maintain floor deployment board and coverage adjustments
• Create and manage break schedules to ensure compliant breaks while maintaining operational coverage
• Maintain a high-energy environment and provide real-time coaching, feedback, and recognition
• Document coaching, maintain performance tracking logs, and manage attendance control logs
• Support new hire auditions, onboarding, and training; host daily pre-shift meetings
• Oversee completion of opening and closing checklists
• Monitor guest flow and support crowd management; assist with guest issue resolution and incident reporting
• Support coordination of birthday parties, private events, and special activations
• Assist with Food & Beverage and Retail inventory operations, including stock monitoring, par levels, rotation, counts, restocking, and ordering coordination
• Ensure storage and back-of-house areas are organized and compliant with sanitation and food safety standards
• Support compliance with SOPs, uniform/radio standards, safety protocols, and SNHD regulations

• 4+ years of leadership experience in hospitality, attractions, experiential venues, entertainment, or guest-focused environments
• Strong passion for guest experience and hospitality leadership
• Ability to thrive in high-energy, fast-paced environments
• Strong communication, organization, and leadership skills
• Ability to work evenings, weekends, and holidays
• Must be 21+ years old
• Must possess or be able to obtain and maintain: TAM Card (Alcohol Awareness), Nevada Health Card, Non-Gaming Sheriff’s Card, ServSafe Certification, SNHD Card for Food & Beverage Managers
• Willing to obtain a Wedding Officiant License if required (paid by the company)

• Schedule includes evenings, weekends, and holidays
• Salary range: $60,000–$69,500 USD annually (dependent on experience) plus annual bonus and stock options
• Benefits include 401(k), health/dental/vision insurance, paid time off, and advancement opportunities
• Perks include unlimited ice cream, annual Pink Ball event, 16 free museum tickets per year, free employee entry, and 50% off retail products