Senior Manager, Customer

Jobgether is recruiting on behalf of a partner company for a Senior Manager, Customer in the United States. This senior operations leadership role owns customer and partner lifecycle execution at scale, improving onboarding, engagement, and measurable outcomes through analytics, systems, and process optimization.

• Operationalize customer and partner lifecycle standards across onboarding, engagement, success planning, and risk management.
• Build scalable engagement models and workflows that balance high-touch support with automated, data-driven processes.
• Lead adoption and optimization of CX platforms, dashboards, and reporting to track health, productivity, and engagement.
• Analyze engagement, retention, and customer health trends to identify and prioritize operational improvements.
• Partner with Sales, Product, and Strategy to ensure seamless handoffs, alignment, and enablement.
• Manage and develop customer-facing managers and individual contributors, driving accountability and performance improvement.
• Continuously improve onboarding quality, time-to-value, customer health metrics, and operational efficiency.

• 8–10+ years of experience in Customer Success, Customer Experience, Sales Operations, or related operational roles.
• Proven experience managing teams of individual contributors and people managers.
• Strong background in analytics, reporting, and operational performance improvement.
• Experience with CX platforms such as Gainsight or equivalent.
• Demonstrated ability to design and operationalize scalable workflows, engagement models, and structured processes.
• Experience leveraging AI and/or automation tools to improve efficiency and consistency.
• Excellent cross-functional collaboration, communication, and stakeholder management skills.
• Mission-driven alignment; preferred exposure to healthcare, SaaS, or nonprofit environments.

• Compensation: Competitive salary; equal pay philosophy for same-level roles.
• Work style: Fully remote team environment with flexible work hours.
• Time off: 15 PTO days, 9 wellness days, half-day Fridays, and sabbatical every 4 years.
• Leave: Paid parental leave.
• Benefits: Medical, dental, and vision insurance for employees and families; HSA/FSA options.
• Retirement & coverage: 401(k), short- and long-term disability coverage.
• Growth & wellness: Annual wellness budget and professional development funds.
• Community: Volunteerism opportunities and support for community engagement.