Head Of Customer Success

Jobgether (on behalf of a partner company) is hiring a Head of Customer Success in the United States to shape and scale a high-performing Customer Success organization in a fast-growing environment. This senior leader will own retention and expansion strategy to ensure customers achieve measurable outcomes and maximize platform value while driving long-term revenue growth.

• Drive Net Revenue Retention (NRR) through customer retention, expansion, and long-term revenue growth initiatives.
• Lead, mentor, and develop a high-performing Customer Success team with clear performance accountability.
• Plan and execute strategic account initiatives to drive GMV growth and strengthen value-based customer partnerships.
• Proactively manage customer health, product adoption, and renewals to mitigate churn and risk.
• Build and scale Customer Success processes, playbooks, and operating rhythms to support organizational growth.
• Leverage customer insights and data to guide strategy, forecasting, and cross-functional decision-making.
• Act as the Voice of the Customer to influence product enhancements and go-to-market priorities.
• Foster a culture of accountability, collaboration, and continuous improvement across the team.

• 8+ years of experience in Customer Success, Account Management, or Expansion leadership within B2B SaaS or transaction-based platforms.
• Proven track record leading teams responsible for retention, expansion, and revenue growth.
• Strong commercial mindset, including experience with usage-based or GMV-driven business models.
• Executive presence with the ability to influence senior stakeholders internally and externally.
• Highly data-driven approach, translating metrics into actionable growth strategies.
• Experience scaling teams and building operational frameworks in high-growth environments.

• Bonus:

  • Experience in photography, creative services, marketplaces, or other service-driven verticals.

• Location: United States (city not specified).
• Flexible work schedule.
• Generous time-off policy including unlimited vacation and flexible sick days.
• Competitive salary and meaningful equity participation.
• Paid medical leave and paid parental leave.
• Bi-annual reviews and feedback cycles in a collaborative, transparent culture.
• Opportunities to meet the full team in person twice yearly.
• Fitness and wellness support (free FitOn membership with monthly credits).
• Annual learning and development budget of $500.
• Tools and resources to support productivity and personal growth.