Site Reliability Engineer

RocketRoute, an APG company, is seeking a Site Reliability Engineer to ensure reliability, scalability, and performance of critical infrastructure systems. This leadership role focuses on implementing automation, optimizing system monitoring, and enhancing security and operational excellence.

• Design, implement, and maintain organizational infrastructure and systems for optimal performance and reliability, including self-hosted systems, server maintenance, and system upgrades
• Lead complex incident resolution with minimal downtime, drive incident response processes, and conduct root cause analysis and post-mortem reporting
• Implement and optimize system monitoring and alerting across infrastructure; proactively identify and resolve issues before affecting end-users
• Drive automation initiatives for server provisioning, configuration management, and incident response; build and enhance internal automation tools
• Collaborate with security teams to enforce best practices, ensure secure access management, and automate security patching and vulnerability management
• Work with development teams and DevOps to implement reliable systems and ensure smooth application deployments
• Oversee user account provisioning, de-provisioning, and SaaS platform management in coordination with IT and HR
• Design, implement, test, and continuously improve disaster recovery and backup processes
• Create and maintain comprehensive documentation; share best practices through knowledge-sharing sessions
• Evaluate and implement new technologies to improve system performance and reduce operational costs

• 3+ years of experience in Site Reliability Engineering, DevOps, or IT operations with hands-on large-scale systems management
• Proficient with Linux/Unix systems, particularly RHEL and Ubuntu distributions
• Experience with AWS cloud infrastructure and ability to manage cloud-based environments
• Strong understanding of networking concepts (TCP/IP, DNS, HTTP/HTTPS) and troubleshooting experience
• Hands-on experience with Apache, Nginx, MySQL, PostgreSQL, Docker, Kubernetes, Zabbix, Ansible, Puppet, and Terraform
• Proficiency with infrastructure automation tools and configuration management best practices
• Strong scripting and automation skills in Python, Bash, or Ruby
• Experience with monitoring tools such as Prometheus, Grafana, or Datadog and incident management platforms
• Strong troubleshooting skills for complex incidents and system failures
• Good understanding of security best practices, access management, vulnerability scanning, and system hardening
• Experience with disaster recovery, backup, and high availability solutions

Schedule: Full-time, Monday to Friday

Location: Argyle, TX - Onsite