Family Engagement & Hospitality Lead

The Boston Celtics are hiring a Family Engagement & Hospitality Lead to support Basketball Operations, players, and their families by delivering an exceptional Celtics Experience. The role serves as a primary liaison and high-touch hospitality partner, ensuring families feel supported and seamlessly connected to the organization. This position reports to the Vice President of Team Operations & Organizational Growth and collaborates across Basketball Operations.

• Serve as the day-to-day point of contact for players’ families, agents, managers, and personal assistants.
• Provide bespoke, proactive support by anticipating needs and delivering tailored solutions to foster an inclusive team environment.
• Coordinate the VIP Game Day Experience, including onsite management of family rooms, guest passes, and pre/post-game arena activities.
• Monitor and recognize milestones (e.g., birthdays, anniversaries, achievements) with personalized gestures for players and staff.
• Plan and execute monthly in-season event programming for players’ families and children.
• Partner with the Celtics’ Community Engagement group and support philanthropic efforts connected to players.
• Lead welcoming and onboarding for newly drafted or acquired players and their families.
• Act as relocation concierge for players’ families and new Basketball Operations staff, coordinating transition needs and resources.
• Maintain welcome packets and local guides to support integration into the Boston community and NBA life.
• Facilitate league-wide program coordination and logistics; streamline NBPA communications and support operational needs.
• Oversee TD Garden family room operations, including food services and childcare coordination.
• Stay current on NBA and NBPA policies and programs related to families; help track and organize compliance documentation.

• Bachelor’s degree.
• 3–5 years of experience in sports, entertainment, or high-end hospitality (preferred).
• Proficiency with Microsoft Office Suite and modern messaging/scheduling platforms.
• Ability to design program plans and associated budgets proactively for successful execution.
• High discretion and ability to handle confidential and sensitive information.
• Exceptional active listening, verbal, and written communication skills; ability to manage conflict with poise.
• Adaptability and sound decision-making in fast-paced, high-stakes environments.
• Strong relationship-building skills with stakeholders at all levels.
• Proactive problem-solving mindset with curiosity and initiative.
• Professionalism and integrity consistent with representing a premier global brand.

• Full-time, exempt role.
• Flexible hours required, including evenings, weekends, and holidays aligned with the NBA season.
• Travel with the team as needed during Summer League and the Playoffs.
• Annual salary range stated as $70,000–$105,000 (converted to an approximate monthly USD figure in the salary field).
• Equal Employment Opportunity Employer.