Talent Pool: UNIX/Linux Support Team Lead(EST)

Quantori is seeking a UNIX/Linux Support Team Lead to serve as the single point of contact between the support team and client's technical management. This leadership role focuses on overseeing day-to-day operations, mentoring L2 engineers, and ensuring efficient service delivery in an enterprise Linux environment.

• Act as SPOC between Quantori support team and client's technical management
• Oversee day-to-day operations including queue management, ticket ownership, and SLA adherence
• Conduct daily handovers, priority reviews, and incident coordination with on-site and remote engineers
• Provide technical guidance and mentoring to L2 support engineers
• Monitor team workload and distribute assignments to maintain balance
• Drive continuous improvement through ticket analysis and automation initiatives
• Manage client communications for operations, escalations, and service improvements
• Coordinate knowledge transfer sessions and onboarding for new engineers
• Facilitate collaboration between L2 and L3 teams and cross-functional alignment
• Ensure operational procedures, SOPs, and knowledge articles are updated
• Generate weekly and monthly service performance reports with KPIs and SLA metrics
• Track ticket backlog, closure rates, and recurring issues
• Contribute to service documentation including playbooks and escalation matrices
• Oversee patching and maintenance execution schedules
• Validate queue hygiene and ticket categorization in ServiceNow
• Participate in on-call rotation for after-hours critical production incidents
• Support post-incident analysis and reporting

• 5–8 years of experience in Linux/Unix system administration or support
• Minimum 2 years in a team lead or technical coordinator role
• Strong technical background in enterprise Linux/Unix operations with team leadership experience
• Proficiency with RHEL 6–9 and Ubuntu 20/22/24
• Working knowledge of AIX, HP-UX, and Solaris
• Hands-on experience with VMware ESX, GPFS, and LSF
• Exposure to OpenShift and RStudio environments
• Understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting
• Experience with ServiceNow and TrueSight/PATROL monitoring tools
• Red Hat Certified System Administrator (RHCSA) or Engineer (RHCE) Certification
• ITIL v4 Foundation Certification
• Strong communication and client-facing skills
• Ability to lead remote teams in SLA-driven environments
• Excellent written and verbal English communication
• Strong ownership and accountability mindset
• Ability to translate technical issues into business updates
• Coaching mentality and commitment to team development
• Comfortable in cross-functional, multicultural environments

• Schedule: 9 AM to 5 PM EST
• Work location: Remote or office
• Flexible working hours
• Healthcare benefits including medical insurance and paid sick leave
• Continuous education, mentoring, and professional development programs
• Company-paid certifications
• Competitive compensation
• Access to team with excellent tech expertise