Customer Success Manager - Learning Solutions

LinkedIn is seeking a Customer Success Manager for Learning Solutions to partner with sales and customer stakeholders to ensure customers achieve ROI from their LinkedIn investment. The role focuses on driving adoption, onboarding, engagement, and retention while serving as a trusted advisor and customer advocate.

• Serve as a customer champion and advocate to help customers realize value and ROI from LinkedIn Learning Solutions.
• Partner with assigned sales counterparts to drive customer adoption, retention, expansion, and mitigate churn risk.
• Act as a trusted advisor to end users and management to align product usage to operational priorities and business outcomes.
• Use client usage and industry metrics to derive insights that increase engagement and adoption.
• Analyze engagement metrics and leverage the Learning Center to deliver ongoing product education.
• Track and record customer activity in systems of record (e.g., Dynamics) in a timely manner.
• Identify low utilization and churn risk, propose solutions, and maintain healthy engagement levels.
• Maintain deep product knowledge and guide customers on best practices.
• Interpret customer insights, act as voice of customer, and influence LinkedIn product teams.
• Expedite technical and purchase-related escalations.
• Advance personal journey with Diversity, Inclusion, and Belonging in customer and internal interactions.

• 3+ years of experience in Customer Success, Account Management/Sales, Consulting, Public Accounting, Product Training and Enablement, Project Management, or Change Management.
• Bachelor's degree or equivalent practical experience.
• Experience or exposure to recruiting/talent, learning or e-Learning, Organizational L&D, product enablement, and/or sales effectiveness (preferred).
• Ability to build authentic business relationships and manage relational challenges.
• Organizational, project management, and time management skills.
• Ability to analyze data, trends, and client information to identify product or growth opportunities.
• Strong verbal and written communication skills, including presenting to small and large audiences.
• Fundamental understanding of sales concepts and Software as a Service (SaaS).

• Location: Hybrid role based in San Francisco, performed both from home and from a LinkedIn office on select days based on business needs.

• Compensation: Pay range $74,000 to $119,000 per year; total compensation may include annual bonus, stock, and benefits.

• Travel: Minimum travel may be required.

• Work model: Flexible work approach centered on trust, culture, and connection.