Helpdesk Analyst - End User Support - Hedge Fund

Summary

We are working with a highly prestigious hedge fund to hire a Helpdesk Analyst into their IT Operations and End User Support team. This is an opportunity to work in a professional, high\-performance environment where technology is business critical and users expect a high standard of support. The role is heavily end user focused, supporting a demanding but collaborative user base across both front office and corporate functions. You will act as a key point of contact for day to day IT issues and play an important role in keeping the firm operating smoothly. **What you’ll be doing:** * Providing first and second line end user support across desktops, laptops, mobile devices, and peripherals * Supporting Microsoft based environments including Windows, Office 365, and Azure AD * Troubleshooting hardware, software, and access related issues * Supporting meeting rooms and AV setups including Teams, Zoom, and conferencing equipment * Assisting with user onboarding and offboarding and account administration * Helping diagnose basic network and connectivity issues * Supporting hardware builds, deployments, and replacements * Working closely with internal IT teams on issue resolution and projects **What we’re looking for:** * Experience in an end user focused helpdesk, service desk, or IT support role * Strong customer service mindset with confidence supporting senior users * Solid troubleshooting skills across desktop and user facing technologies * Good working knowledge of Microsoft technologies * Comfortable supporting AV and meeting room technology * Clear communicator with a proactive approach