People Operations Coordinator

HireTalent (Staffing & Recruiting Firm) is seeking a People Operations Coordinator to deliver best-in-class employee support for a client in a shared services model. The role serves as the first point of contact for HR-related inquiries, resolving ServiceNow cases within SLA while supporting scalable employee service processes.

• Partner with cross-functional employee support stakeholders (Payroll, Benefits, Compensation, Talent Success, IT, Legal, etc.) to answer a broad range of employee questions using a shared services support model.
• Serve as first point of contact for employee inquiries in ServiceNow; respond to and resolve cases within SLA across topics such as onboarding, benefits, time off, payroll, company policies, Workday support, and offboarding.
• Maintain and manage a ServiceNow case queue, including clear and timely communications with employees to meet case closure and SLA goals.
• Prepare and complete time-sensitive HR documents and paperwork accurately, routing items to appropriate teams (including I-9s, personnel files, employment verifications, unemployment claims, and offboarding paperwork).
• Complete weekly and monthly audits with a high level of accuracy and attention to detail.
• Maintain strict confidentiality of sensitive information and employee records.
• Promote the Employee Service Center model by guiding employees to the intranet and AI-powered agent for self-service; identify content gaps and suggest improvements.
• Support ad hoc HR projects and perform other related duties or special projects as assigned.
• Participate in a structured 1–2 month training program covering client HR processes, SOPs, and tools.

• 1+ years of HR-related experience (HR exposure through classes/coursework acceptable).
• Excellent written and verbal communication skills, including delivering sensitive information professionally and compassionately.
• Customer service experience (phone or front-line support) and strong customer satisfaction focus.
• Strong problem-solving skills.
• High attention to detail; ability to maintain flawless accuracy.
• Ability to work collaboratively in a fast-paced, team-oriented environment and adapt to evolving processes, policies, and technology.
• Self-starter able to work reliably in a remote setting.
• Understanding of HR processes and systems; experience with ServiceNow HRSD and Workday preferred.
• Nice to have: experience with any case management system (ServiceNow preferred), Workday or another HRIS, and a process improvement mindset.

• Duration: 6 months.
• Location: Remote.
• Structured training: 1–2 month program covering HR processes, SOPs, and tools.