Human Resources Generalist

SCA Health (part of Optum) supports specialty care through a large network of ambulatory surgical centers and physician practices. The Human Resources Generalist serves as a primary Tier 1-2 HR contact, managing HR cases and transactions while partnering with HR Centers of Excellence to deliver a positive teammate experience. The role focuses on case resolution, process documentation, and continuous improvement within HR service delivery.

• Serve as the main point of contact for teammate HR questions (Tier 1-2), resolving issues across HR functional lanes while meeting SLA and quality standards.
• Manage HR cases and tickets using ServiceNow CRM and other HR technologies and systems.
• Support cross-functional projects from inception to delivery, partnering with HR Centers of Excellence and translating employee needs into solutions.
• Process repeatable operational HR transactions related to the teammate lifecycle and COE support.
• Create, maintain, and own process documentation and SOPs for internal processes and repeatable work.
• Provide confidential, high-priority “white glove” support to teammate queries as needed.
• Support COEs with knowledge management, processes, trainings, and complex ServiceNow cases across Benefits, Compensation, Payroll, Leaves, and related areas.
• Communicate and escalate complex issues to COEs and HR Business Partners; leverage internal and external resources to resolve issues.
• Identify and monitor trends that could impact the company and propose/execute process improvements within HR Service Delivery.
• Maintain confidentiality and ensure compliance with federal, state, and local employment laws and internal policies.

• Bachelor’s degree in an applicable field.
• 1–3 years of Human Resources experience.
• PHR or SPHR preferred; PHR-CA or SPHR-CA strongly preferred.
• Working knowledge across Human Resources functional areas.
• Healthcare and/or ambulatory surgery center industry experience strongly preferred.
• Strong Microsoft Office skills.
• Experience with ServiceNow, UKG Pro, UKG Workforce Management, iCIMS, and Oracle (preferred).
• Ability to manage a significant workload in a fast-paced environment; comfortable with matrix and remote reporting relationships.
• Collaborative self-starter with strong organizational, planning, execution, and written/oral communication skills.

• Salary range: USD $60,000–$85,000 per year.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off.
• Life and disability insurance.