Supervisor

SKIMS is a solutions-oriented apparel brand creating the next generation of underwear, loungewear, and shapewear. The Supervisor role leads daily results on the sales floor by coaching team members, driving performance, and ensuring operational excellence. This position exists to deliver outstanding customer experiences while building a high-performing and inclusive store environment.

• Deliver warm, intentional, personalized customer service on the sales floor and model customer-obsessed behaviors for the team.

• Serve as Sales Floor Captain when assigned, driving performance through zone management, coaching, and team motivation.

• Execute daily operational priorities with a focus on operational excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.

• Coach team members on selling behaviors, product knowledge, and styling support that connects features to customer needs.

• Provide feedback and support growth moments by encouraging learning agility within the team.

• Help facilitate training and onboarding for new team members and reinforce standards, values, and store policies.

• Maintain strong product knowledge and support product launches, restocks, and floor updates.

• Support the leadership team in achieving store KPI goals by tracking sales performance, setting goals, and celebrating wins.

• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.

• Communicate respectfully to build a positive, inclusive culture and inspire the team.

• Proactively resolve customer issues with empathy, speed, and ownership.

• Support daily action plans, zone assignments, and shift recaps with store and assistant leaders.

• Previous experience in a supervisory or management role in retail (preferably fashion or related industry).

• Passion for the SKIMS brand and mission focused on innovation and inclusivity.

• Ability to lead by example and motivate a team in a fast-paced environment.

• Excellent communication and interpersonal skills, with strong collaboration and customer connection focus.

• Ability to use sales data and feedback to improve performance and drive business results.

• Strong attention to detail and ability to uphold visual and operational standards.

• Ability to set expectations, give feedback, and respond to challenges with confidence.

• Ability to stand and remain physically active for 100% of the scheduled shift and move around all areas of the store.

• Ability to bend, reach, and stretch; lift, carry, and move items up to 40 pounds regularly.

• Full-time open availability; able to work evenings, weekends, holidays, and overtime as needed.

• Must not be an influencer.

• Location: Houston Galleria (on-site retail store).

• Compensation: $28.00/hour with a performance-based bonus structure.

• Schedule: Full-time with open availability; evenings, weekends, holidays, and overtime as needed.

• Benefits: 401(k), generous employee discount, paid time off, health/dental/vision/life insurance, mental health benefits, paid parental leave, employee referral bonus program.

• Company environment: fast-growing company with opportunities for career development, creativity, and impact; inclusive workplace commitment.