Learning and Development Specialist

Summary

Fiestas Los Cabos, a hospitality and luxury resort organization, seeks a Learning & Development Specialist to design and deliver blended learning programs that improve operational standards, guest satisfaction, and employee readiness across distributed resort properties.

What you'll do

Design and develop blended learning programs (eLearning, VILT, microlearning) for onboarding, service excellence, and safety; create interactive eLearning modules using Articulate Storyline; manage LMS content lifecycle including course uploads and learning paths; deliver and facilitate VILT sessions; perform training needs analysis; measure program effectiveness using learning analytics and iterate content for improvement.

Requirements

Must have: instructional design expertise, Articulate Storyline proficiency, SCORM/xAPI knowledge, learning management systems experience, virtual instructor-led training capability, and learning analytics skills. Preferred: hospitality or event operations training experience, Adobe Captivate or Articulate Rise skills, L&D certifications (CPLP, ATD).

Conditions

Fully remote position with occasional travel to properties for launch and evaluation activities. Fast-paced, mission-driven hospitality culture with opportunities to lead cross-functional projects and scale L&D impact across multiple properties.