HR Shared Services Consultant

Stitch Fix is an online personal styling service combining expert stylists with AI-driven recommendations, headquartered in San Francisco. The HR Shared Services Consultant supports a thoughtful, effective employee experience by providing analytical support, operational oversight, and process improvements across the full employee lifecycle.

• Identify gaps and inefficiencies across the employee lifecycle (hire to retire) and recommend standardization and process improvements.
• Partner with employees, managers, and internal teams (HRBPs, Recruiting, Compensation, L&D, Legal, IT) to provide guidance on HR processes and systems.
• Own Tier II specialized support for Shared Services programs (e.g., immigration, unemployment) and handle complex employee issues while maintaining data integrity in Workday and other systems.
• Drive improvements to shared services tools and systems, including leveraging emerging and cutting-edge technologies to automate workflows and enhance self-service.
• Administer the FreshService ticketing system and related tools supporting metrics and reporting.
• Use captured data to produce monthly and quarterly insights for internal customers and the People team to inform decisions and process/vendor enhancements.
• Research and stay current on local employment laws and best practices; ensure policies are compliant.
• Support the design, implementation, maintenance, and revision of compliance processes, audit standards, and related improvements using new tools and technology.
• Maintain vendor relationships and provide recommendations to Shared Services leadership to increase efficiency and improve user experience.
• Participate in ad hoc projects supporting broader People programs with cross-functional partners (Benefits, Compensation, Recruiting, HRBPs, IT).

• 2-4 years of HR experience in a people-focused role or HR operations/shared services environment.
• Bachelor or Associate degree, or equivalent combination of education and work experience.
• Strong problem-solving and analytical skills; ability to analyze and synthesize metrics to identify trends and opportunities.
• Excellent organization, attention to detail, and ability to prioritize and multitask effectively.
• Strong written and verbal communication skills; ability to interact with all levels of the company.
• Proficiency with Excel and Google Suite; experience with HRIS (including Workday) and ability to learn new systems quickly.
• Adaptability, initiative, and ability to work independently and proactively.

• Compensation: competitive salary with a stated US range of $58,900-$98,000 per year, plus comprehensive benefits including medical, dental, and vision.

• Eligible for additional health and wellness benefits; compensation varies by geography, background, experience, location, and performance.