Senior Manager, Customer Success

Jobgether is hiring on behalf of a partner company for a Senior Manager, Customer Success role in the United States. This leadership position focuses on leading a team of Customer Success Managers and driving customer value, retention, and growth across an enterprise portfolio. The role combines strategic regional ownership, executive engagement, and data-driven operational excellence.

• Lead, mentor, and develop a team of Customer Success Managers through coaching, performance reviews, and continuous feedback.

• Own regional performance across renewals, retention, and overall account health for a large customer portfolio.

• Serve as the primary escalation point for complex customer issues and ensure timely, effective resolution.

• Build and maintain executive-level customer relationships; participate in strategic engagements and value reviews.

• Drive renewal strategies and improve forecasting accuracy in partnership with internal stakeholders.

• Analyze customer data, feedback, and performance metrics to identify risks, trends, and improvement opportunities.

• Ensure consistent adoption of processes, tools, and best practices, including CRM data quality and reporting standards.

• Collaborate cross-functionally with Sales, Product, Support, and Professional Services to deliver seamless customer experiences.

• Translate company objectives into clear regional goals, driving alignment and accountability within the team.

• 5+ years of experience in customer-facing roles with proven success managing and developing high-performing teams.

• Strong leadership and coaching skills focused on team growth and performance optimization.

• Ability to manage complex customer relationships and handle executive-level escalations.

• Experience owning renewal processes, forecasting, and achieving revenue-related targets.

• Data-driven mindset with ability to analyze metrics and turn insights into actionable strategies.

• Excellent communication and stakeholder management across technical and business audiences.

• Experience influencing senior leaders and working cross-functionally in a matrixed organization.

• Ability to navigate ambiguity, prioritize effectively, and drive results in a fast-paced environment.

• Location: United States (remote-friendly).

• Compensation: Competitive salary plus performance-based incentives; equity participation.

• Benefits: Health, dental, and vision coverage.

• Time off: Generous paid time off; wellness programs.

• Growth: Career development opportunities and internal mobility.

• Culture: Inclusive, diverse, and collaborative workplace.