Remote HR Assistant

Aston Carter (promoted via Lensa) is hiring a Bereavement HR Assistant to review, validate, and manage bereavement claims with accuracy, professionalism, and empathy. The role supports claim integrity by investigating cases end-to-end and coordinating with employees, funeral service providers, and internal teams to meet service-level agreements.

• Conduct deep-dive investigations into bereavement claims to confirm accuracy and compliance.
• Hold seek-to-understand conversations and interviews with employees during investigations.
• Manage a caseload of about 25 cases per week (approximately 5 per day when fully ramped).
• Own each case from initiation through closure, ensuring timely follow-up and resolution.
• Meet the team SLA of closing cases within 10 business days.
• Contact mortuary and funeral service providers to verify information professionally.
• Handle inbound and outbound calls with employees, providers, and stakeholders using established systems.
• Partner with Worldwide Operations Security on claim integrity and site-related escalations.
• Coordinate with My HR Live Support for handoffs from frontline conversations to the investigation team.
• Complete a structured 5-week training, nesting, and ramp period to reach full productivity.

• Professionalism and tact when interviewing employees; ability to remain respectful and objective.
• Strong time management and organizational skills.
• Ability to manage all aspects of a case independently from start to finish.
• Excellent verbal and written communication skills.
• Curiosity and a “seek to understand” mindset.
• Experience in Human Resources, investigations, loss prevention, or similar analytical roles.
• Strong reading comprehension, analytical writing, and problem-solving skills.
• Critical thinking and deep-dive investigative ability.
• Ability to navigate multiple systems and tools simultaneously.
• Proficiency with Microsoft Office Suite, including Excel and Microsoft 365.
• Preferred: prior investigative experience (HR, security, loss prevention, compliance) and experience handling sensitive/confidential information.
• Preferred: familiarity with high-volume case management environments.

• Workplace: 100% remote (United States).
• Schedule: Monday–Friday during standard business hours aligned to candidate’s time zone; typical start 7:00–9:00 AM and end 4:00–6:00 PM.
• Employment type: Contract.
• Training: 5-week training/nesting/ramp period.
• Pay: $23.00/hour.
• Potential benefits (eligibility dependent): medical, dental, vision; critical illness/accident/hospital; 401(k) with pre-tax and Roth options; life insurance (voluntary life & AD&D); short- and long-term disability; HSA; transportation benefits; EAP; time off/leave (PTO/vacation/sick leave).
• Application deadline: anticipated to close Mar 16, 2026.