Executive Operations Manager

Serve Freight is a high-reliability logistics operator specializing in complex freight execution for mid-market shippers and project-driven industries. The Executive Operations Manager will act as the CEO’s operational right-hand, owning the day-to-day business rhythm while driving process ownership and cross-functional coordination. The purpose is to keep operations running smoothly and proactively resolve issues so the CEO can focus on high-leverage priorities.

• Manage the CEO’s calendar (scheduling, rescheduling, conflict resolution) and triage/prioritize the CEO’s inbox.
• Coordinate travel logistics and prepare meeting agendas, pre-reads, and follow-up action items.
• Pull and format weekly operational dashboards from Turvo, QuickBooks, and HubSpot.
• Run down accounts receivable discrepancies, flag issues, and prepare financial summaries/talking points for leadership meetings.
• Support the strategic advisor with slide deck preparation and data pulls.
• Draft, document, and maintain internal SOPs and workflows across departments.
• Research and recommend operational tools within defined budget parameters and integrate approved tools into existing workflows.
• Investigate and resolve minor operational issues across departments before they reach the CEO; triage what to handle vs. what to escalate.
• Reschedule initiative timelines when circumstances change and coordinate with internal teams across operations, accounting, and brokerage.

• 5–8 years of experience in operations, executive support, or chief-of-staff-adjacent roles (growing company experience; under 50 employees preferred).
• Comfortable wearing multiple hats and operating across departments.
• Able to make decisions without perfect information and work effectively with ambiguity.
• Strong written communication skills (SOPs, slide decks, emails) with minimal editing needed.
• Data-literate; able to pull and present operational and financial data.
• Comfort learning tools quickly; exposure to Turvo (TMS), QuickBooks Online, HubSpot, Google Workspace, Slack, Notion, Excel/Sheets is beneficial.

• Remote role in the US; must be in Eastern or Central time zone.
• Employment type: Full-time W-2 or part-time contractor (1099).
• Compensation: $75,000–$95,000 annually for full-time, or $42–$55/hour for part-time (~20 hours/week).
• Target start date: March/April 2026.
• Decision-making authority within defined boundaries; escalation required for external commitments, above-threshold expenditures, sales/pricing changes, and strategic/partnership decisions.