People Operations Coordinator

Tend is a patient-first dentistry company focused on delivering exceptional member and employee experiences through thoughtful systems and support.

The People Operations Coordinator supports the full employee lifecycle while ensuring HRIS data accuracy, compliance, and a consistent, high-trust employee experience as the organization grows.

• Coordinate onboarding, offboarding, job changes, transfers, and employment status updates.
• Maintain accurate employee records and digital personnel files within the HRIS.
• Support leave of absence, accommodation, and return-to-work processes in partnership with senior People leadership.
• Serve as a first point of contact for employee questions related to People Operations processes; escalate complex matters as needed.
• Ensure clear, timely, and supportive communication throughout employee lifecycle moments.
• Administer day-to-day HRIS (UKG) tasks, ensuring data accuracy and completeness.
• Partner with Payroll to provide clean, timely data handoffs for payroll inputs.
• Run audits and reports to identify discrepancies or data risks.
• Assist with system testing, workflow updates, and documentation when processes evolve.
• Support benefits enrollments, life events processing, and vendor coordination.
• Assist with annual benefits renewal preparation, audits, and employee communications.
• Support compensation and recognition processes through documentation and tracking approvals.
• Support compliance activities aligned with federal, state, and local employment regulations.
• Prepare documentation for audits, internal reviews, and reporting requests.
• Maintain People Ops policies, templates, and SOPs for clarity and consistency.
• Identify opportunities to streamline or automate People Operations workflows.
• Support cross-functional People projects and initiatives and contribute to a service-oriented team culture.

• 3–5 years of experience in People Operations, HR Operations, or HR administration in a similar role.
• Hands-on experience working in an HRIS environment (UKG required).
• Strong attention to detail and ability to manage confidential information.
• Proficiency in Excel and/or Google Sheets (filters, lookups, basic reporting).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience supporting multi-state employee populations (preferred).
• Experience supporting benefits administration (preferred).
• Exposure to payroll-adjacent workflows or payroll data preparation (preferred).
• Bachelor’s degree in HR, Business, or related field (preferred).
• Ability to work primarily seated using a computer for extended periods and communicate via video/phone/writing.
• Occasional travel may be required; ability to lift up to 15 pounds occasionally.

• Location: Hybrid if based in Nashville (onsite 1–2 days per week) or remote.
• Remote schedule aligned to EST business hours; remote team members must be located within Central or Eastern time zones.
• Exempt role; reports to the Chief People Officer.
• Annual bonus potential (5%) based on company performance and individual impact.
• Benefits include medical, dental, and vision insurance (including a Dental Wellness Program).
• 401(k) plan.
• Life & AD&D insurance, health advocacy, legal support, and Employee Assistance Program (EAP).
• FSA, HSA, and pre-tax transit/parking benefits.
• Generous PTO and company holidays.