Human Resources Associate

Pro-Play Games (PPG) is a gaming and collectibles retailer and events organization focused on community and exceptional customer experience. The HR Associate supports daily HR operations, recruiting coordination, and internal policy/process management as a key partner to the HR & Operations Manager. The role ensures smooth onboarding/offboarding, accurate HR records, and reliable employee support in a remote-first environment.

• Serve as a first point of contact for employee questions related to policies, timekeeping, and general HR procedures.
• Guide employees through HR processes and escalate complex matters to HR leadership.
• Coordinate new hire onboarding, including documentation, system setup, and orientation support.
• Manage offboarding procedures, including paperwork and system updates.
• Maintain employee records and ensure documentation accuracy and confidentiality.
• Track compliance requirements (e.g., I-9s, training records, policy acknowledgments).
• Support payroll coordination by assisting with timekeeping and employee data accuracy.
• Assist with performance review cycles and HR initiatives.
• Support internal communications related to HR processes.
• Help improve HR workflows and documentation systems.
• If based in Miami, provide occasional in-person support at the store location for onboarding, operational assistance, or special projects (with advance notice).

• Strong organizational skills and attention to detail.
• Professional communication skills with employees at all levels.
• Ability to handle confidential information with professionalism and discretion.
• Familiarity with HR systems or payroll/timekeeping platforms (preferred).
• Ability to create and maintain clear internal documentation such as SOPs, process guides, basic infographics, or handbook updates (training provided).
• Comfortable working independently in a remote environment and thriving in structured, process-driven work.

• Location: Remote; hybrid for applicants residing within Miami.
• Miami-based employees may be asked occasionally (with advanced notice) to provide in-person support at the Pro-Play Games store location based on business needs.
• Work environment: fast-paced, process-oriented, collaborative; expectation to promote an ethical, respectful, compliant workplace culture.
• Equal employment opportunity employer.