Training Specialist (Healthcare)

Summary

**Title:** Training Specialist (Healthcare/Medicaid/Medicare) **Location:** Remote **Duration:** 5 Months **Responsible for building and executing the training curriculum for stakeholder groups for the IHSC program.** **Responsibilities:** * Develop and implement community outreach programs that promote health education and disease prevention. * Provide education and onboarding technical assistance for new/existing stakeholders. * Create and update Provider Manuals and User Guides for the IHSC program’s systems and processes, as appropriate. * Develop program education plan and conduct stakeholder education sessions and assist in evaluating stakeholder training quality trends. Work with program leadership to develop training aides to help educate stakeholders. * Coordinate with all training staff to ensure training courses are developed and delivered to all identified stakeholders to meet expectations of the program education plan. * As a subject matter expert (SME), prepare and present information about IHSC stakeholder organizations’ systems and processes. * Develop relationships with key IHSC providers and client operations staff to understand their unique needs and perspectives on solution areas. * Represent the program at educational and training meetings with stakeholders. * Manage stakeholder group email boxes. * Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. **Required Qualifications:** * Bachelor’s degree in a Human Service/Education field or discipline, or a minimum of 10 years’ experience working in provider relations and education related to payer systems and processes. * Minimum of 3\+ years of experience with claims processing, prior authorization, and provider management experience working with commercial or government payers. * Effective communication skills both verbally and in writing. * Ability to review and analyze documentation against set standards. * Knowledge of education or workplace learning methodology. * Familiarity with computer applications and ability to navigate through multiple screens. * Knowledge of adult learning principles. * Ability to maintain confidentiality standards and HIPAA compliance when evaluating all pertinent issues. **Preferred Qualifications:** * Master’s degree preferred. * Sense of urgency to meet deadlines. * Strong presentation and public speaking skills. * Professional acumen, ability to handle feedback from clients and groups, establish trust, and mediate challenging situations.