Remote HR Assistant

Aston Carter is hiring a Bereavement HR Assistant to review, validate, and manage bereavement claims with accuracy, professionalism, and empathy. The role partners with employees, funeral service providers, and internal teams to ensure claim integrity and timely resolution within service-level agreements.

• Conduct deep-dive investigations into bereavement claims to ensure accuracy and compliance.
• Interview employees using a seek-to-understand approach while maintaining professionalism and tact.
• Manage a caseload of about 25 cases per week (around 5 per day once ramped).
• Own cases end-to-end, ensuring timely follow-up, documentation, and resolution.
• Meet the 10-business-day SLA for closing cases.
• Verify information with mortuary and funeral service providers.
• Handle inbound and outbound calls with employees, providers, and stakeholders using established systems.
• Partner with Worldwide Operations Security on claim integrity and site-related escalations.
• Coordinate with My HR Live Support for transitions from frontline conversations to investigations.
• Complete a structured 5-week training, nesting, and ramp period to reach full productivity.

• Strong professionalism and tact when conducting sensitive employee interviews.
• Excellent time management, organization, and ability to manage all aspects of a case independently.
• Excellent verbal and written communication skills and strong reading comprehension.
• Curiosity, critical thinking, and deep-dive problem-solving ability.
• Experience in Human Resources, investigations, loss prevention, or similar analytical roles.
• Ability to navigate multiple systems and tools simultaneously.
• Proficiency with Microsoft Office Suite, including Excel and Microsoft 365.
• Preferred: investigative experience in HR, security, loss prevention, or compliance.
• Preferred: experience handling sensitive/confidential information and high-volume case management.

• Schedule: Monday through Friday during standard business hours aligned to the candidate’s time zone (typical start 7:00–9:00 AM; end 4:00–6:00 PM).
• Workplace: 100% remote (United States).
• Employment type: Contract.
• Pay: $23.00/hour.
• Training: structured 5-week training/nesting/ramp period.
• Potential benefits (eligibility dependent): medical, dental & vision; critical illness/accident/hospital; 401(k); life insurance; short/long-term disability; HSA; transportation benefits; EAP; PTO/vacation/sick leave.
• Application deadline: anticipated to close Mar 16, 2026.