People Business Partner (100% Remote)

ClearCaptions is an FCC-certified telephone captioning provider focused on improving the lives of seniors and hard-of-hearing individuals through near real-time phone captioning technology. The People Business Partner is a trusted advisor to leaders and employees, executing people strategy and strengthening talent management, engagement, and organizational alignment. This role partners with business leaders and People Centers of Excellence to deliver scalable HR programs in a people-first, fully remote environment.

• Partner with people leaders to execute people strategy aligned to team and business unit objectives, supporting a high-performing and values-aligned workforce.

• Provide employee relations support including performance coaching, investigations, conflict resolution, and end-to-end case management; escalate critical cases as needed.

• Conduct and coordinate objective, thorough, and timely investigations; document findings and recommendations.

• Facilitate core people programs such as goal setting, performance evaluations, engagement initiatives, and employee recognition.

• Coach leaders on developing employee strengths, improving team effectiveness, and fostering engagement.

• Collaborate with People Centers of Excellence (Compensation, Benefits, Talent Acquisition, Learning & Development) to deliver consistent HR solutions.

• Interpret and apply company policies, labor laws, and employment practices to ensure compliance and fairness.

• Track and report people metrics; support ad hoc reporting and workforce analysis.

• Participate in or lead smaller-scale HR projects/pilots and support broader change initiatives.

• Embed diversity, equity, inclusion, and belonging into interactions and processes to promote an inclusive culture.

• Manage exit interviews for assigned business units; analyze trends and recommend improvements to retention and engagement.

• Stay current on HR best practices and employment law updates; contribute to process improvements.

• Provide guidance, training, and counsel on performance standards and quality evaluations that drive employee development.

• Perform other duties as assigned to support business or People team priorities.

• High school diploma or GED required; BS/BA degree or equivalent experience preferred.

• 5–7 years of relevant experience in a People Business Partner (HRBP) role.

• Experience supporting remote workforces in a multi-state environment (required).

• Preferred: HRBP support for contact/service center populations and/or warehouse facilities.

• Experience building and leading HR programs, projects, and teams.

• Proficiency with HRIS systems (Dayforce a plus) and Microsoft Office; strong Excel skills (pivot tables, VLOOKUP).

• Preferred certifications: PHR, SHRM-CP, or similar.

• Experience across employee relations, performance management, talent development, and compensation practices.

• Ability to navigate ambiguity, maintain confidentiality, and exercise sound judgment in sensitive situations.

• Strong coaching and facilitation skills; ability to resolve day-to-day workplace issues.

• Strategic, critical thinking and analytical skills to identify trends and develop recommendations.

• Excellent written/verbal communication, presentation, and facilitation skills.

• Highly organized self-starter with strong attention to detail and ability to manage multiple priorities.

• Collaborative, results-driven team orientation.

• Authorized to work in the US without current or future visa sponsorship.

• Work arrangement: 100% remote / work from home; home office environment.

• Reports to: Manager, People Business Partners.

• Travel: occasional overnight travel up to 10%.

• Schedule: may require flexible hours as needed.

• Compensation stated as $90,000–$100,000 annually (monthly equivalent provided in salary field).

• Benefits: comprehensive benefits/total rewards package referenced (details available on company careers site).