Instructional Designer -Curriculum & Training Team

International Dairy Queen (IDQ), part of Berkshire Hathaway, is hiring an Instructional Designer to support restaurant performance and guest experience through modern, outcome-driven learning solutions. The role designs scalable, digital-first curriculum and partners cross-functionally to align training with operational priorities and brand standards.

• Conduct needs assessments to identify capability gaps and translate findings into learning strategies tied to business outcomes.
• Apply backward design to define desired outcomes first, then build aligned content, activities, and assessments.
• Select and recommend appropriate delivery modalities (classroom, virtual, on-demand, microlearning, performance support, blended).
• Collaborate with cross-functional partners (Operations, Marketing, R&D, HR, Franchise Support) to support launches and operational changes.
• Design and develop learning assets (eLearning, videos, guides, job aids, simulations, interactive modules, performance tools, assessments).
• Create inclusive, learner-centered content aligned to brand, quality, accessibility, and operational standards.
• Support development and evolution of learning paths and role-based curricula for in-restaurant roles.
• Partner with the LMS team to upload, structure, test, and maintain content; manage metadata and course settings.
• Gather and analyze feedback and learning metrics; iterate content using continuous improvement practices.
• Maintain version control, governance, and documentation for training materials.
• Engage stakeholders and SMEs to define needs, manage expectations, communicate progress, and support implementation.

• Bachelor’s degree in Instructional Design, Education, Communications, HR, Adult Learning, or related field (or equivalent experience).
• 3–5 years of experience designing and developing training programs and curriculum (preferably in retail, restaurant, franchise, or operational environments).
• Experience designing learning across modalities (in-person, virtual, blended, eLearning, microlearning).
• Experience working with an LMS and/or LXP.
• Experience partnering with business leaders and subject matter experts to assess needs and design solutions.
• Strong knowledge of instructional design models (e.g., ADDIE, Backward Design) and adult learning theory.
• Ability to translate complex operational processes into clear, learner-friendly training.
• Strong writing, communication, facilitation, and cross-functional collaboration skills; ability to influence without authority.
• Data-informed approach to measuring effectiveness and improving learning solutions; strong organizational and project management skills.
• Authorized to work in the United States without employer sponsorship (E-Verify).

• Hybrid work schedule: 3 collaboration days per week in-office; additional in-office time may be required based on project needs.
• Benefits include medical, dental, 401(k) match, and paid time off (including volunteer time and parental leave).
• Equal Opportunity Employer; commitment to inclusion and belonging.