Email Outreach Specialist

EverHelp, part of the Genesis ecosystem, is a fast-growing outsourcing support services company seeking an Email Outreach Specialist. The role involves owning and optimizing the cold email infrastructure to ensure stable, scalable performance and predictable pipeline contribution.

• Full ownership of email channel infrastructure from domain setup to qualified booked calls
• Management of 40+ inboxes and domain rotation
• Setup and maintenance of SPF, DKIM, DMARC records
• Inbox warming and domain health monitoring
• Continuous deliverability optimization including spam placement and sender reputation management
• Bounce rate control and troubleshooting deliverability issues
• Scaling outreach infrastructure while maintaining stability
• Launching and managing cold email campaigns on pre-built lead lists
• Monitoring key metrics: open rate, reply rate, bounce rate, spam rate
• Systematic A/B testing and performance optimization
• Identifying bottlenecks in the outreach funnel and improving conversion to qualified calls

• 2+ years of hands-on experience in cold email outreach with direct infrastructure ownership
• Proven experience managing 30+ inboxes simultaneously
• Strong expertise in email deliverability and domain management (SPF, DKIM, DMARC, inbox warming, bounce rate control)
• Experience with outreach tools (Instantly, Smartlead, Lemlist or similar)
• Experience setting up and managing Google Workspace or equivalent
• Experience working with CRM systems (HubSpot or similar)
• Strong analytical mindset and data-driven decision-making
• Upper-Intermediate (B1-B2) English level for professional written and verbal communication
• High level of autonomy and ownership
• Nice to have: Experience scaling outreach across multiple markets, building SOPs for outreach infrastructure, understanding of B2B sales funnel, workflow automation experience

Schedule & Location:
Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely

Benefits:

• 20+ vacation days and unlimited sick leaves
• Corporate doctor & psychologist
• Medical insurance and +10 Healthcare leaves for mental & physical recovery
• Systematical learning & development: compensation for professional webinars, courses, conferences
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings
• Corporate discounts for gym membership and other services (medical services, language schools, etc.)
• Opportunity to join a Ukrainian company and help the Ukrainian economy