Client Onboarding Manager

maxRTE builds technology that uncovers hidden insurance coverage to help hospitals recover revenue and reduce financial barriers for patients. The Client Onboarding Manager leads client implementations and onboarding for new and expanding healthcare organizations, accelerating time-to-value and setting clients up for long-term success.

• Own the onboarding experience for new and expanding clients as the strategic and operational lead throughout implementation
• Develop and execute customized onboarding launch plans tailored to each client
• Lead client-facing discussions with RCM executives, operators, and technical stakeholders
• Configure and implement solutions within the maxRTE platform
• Conduct workflow testing, validation, and optimization across complex (Epic-integrated) and non-complex environments
• Analyze performance data and proactively recommend improvements based on best practices
• Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing
• Serve as a trusted advisor and product/industry subject matter expert
• Represent the voice of the client internally to inform product and operational improvements

• Bachelor's degree in business, healthcare, or a related field
• 4+ years of experience in onboarding, customer success, account management, consulting, or a similar client-facing role (SaaS or healthcare preferred)
• Experience navigating complex healthcare software integrations (e.g., Epic or other EHR systems)
• Ability to quickly understand provider workflows and the broader insurance ecosystem
• Excellent communication skills for technical and non-technical audiences
• Data-driven mindset with ability to translate insights into actionable strategies
• Comfort managing technical implementations and client-facing documentation
• Ability to thrive in fast-paced, ambiguous environments with strong ownership and initiative

• Compensation: competitive salary plus bonus

• Time off: unlimited paid time off

• Benefits: dental, vision, health, and life insurance

• Remote: perks and stipends for remote working

• Team: twice-yearly offsite gatherings and team bonding events

• Growth: training, mentoring, and career acceleration opportunities