Administrative Assistant 2

TALENT Software Services is seeking an Administrative Assistant 2 to support medical record review and retrieval operations. The role focuses on coordinating record requests and organizing materials to ensure medical record review (MRR) processes run smoothly.

• Call provider offices and hospitals to request medical records and perform follow-up on expected charts.

• Send fax requests to providers and provide requested information to offices.

• Record progress and perform data entry in an abstraction tool.

• Coordinate with the Administrative Lead and medical record reviewers to manage caseload and assignments.

• Communicate with the client’s RA Team to manage project assignments effectively.

• Organize and maintain a system for medical records and related materials/resources to support MRR workflow.

• Research provider and claims information using online websites and internal applications.

• Use Microsoft Excel daily to manage projects and report progress and barriers to leads.

• Perform other duties as assigned, including possible minimal traveling.

• Excellent customer service and phone skills.

• Proficiency with computers; able to conduct most or all work activities on a computer.

• Strong attention to detail and accuracy.

• Preferred: experience in customer service, office assistant/clerical work, member or provider outreach, or provider relations.

• Preferred: familiarity with medical records or Release of Information (ROI) processes and medical records departments.

• Preferred: strong verbal and written communication skills.

Possible minimal traveling. Work involves daily computer use.