Workplace Operations Manager

Superhuman is seeking a Workplace Operations Manager to join their Workplace Experience team in Berlin. This role oversees the operational performance of the Berlin Hub, ensuring it runs safely, efficiently, and reliably as the company grows. The position focuses on building systems, vendor management, safety compliance, and sustainability initiatives.

• Manage all facility operations for the Berlin Hub, including building systems (HVAC, electrical, plumbing), preventative maintenance programs, and reactive repairs
• Own vendor relationships end-to-end, including negotiation, SLA tracking, performance management, and cost optimization
• Work closely with landlord and property management teams to ensure smooth daily building operations and resolve infrastructure issues
• Ensure compliance with German occupational health, fire safety, and workplace regulations; coordinate inspections, documentation, drills, and workplace readiness
• Support emergency response planning and business continuity efforts in partnership with Global Security and IT
• Partner with Workplace Experience and Real Estate teams to support seating strategy, capacity planning, and space optimization
• Support workplace sustainability efforts, including energy efficiency, waste reduction, and responsible procurement practices
• Oversee operational reporting, including energy consumption, maintenance costs, space utilization, and workplace KPIs
• Develop operational processes, documentation, and reporting structures that support long-term workplace growth
• Collaborate with IT, Security, Finance, Legal, and People teams to ensure a reliable and well-run workplace

• 5+ years of workplace operations, facilities management, or technical building operations experience
• Experience supporting operations in a large or growing office environment
• Strong knowledge of vendor management, facilities systems, and preventative maintenance programs
• Familiarity with workplace safety, regulatory compliance, and building operations in Germany
• Strong organizational and problem-solving skills with a proactive approach to operational improvements
• Ability to balance operational reliability with a people-centered workplace experience
• Strong communication skills and ability to collaborate with internal teams, vendors, and building partners
• Experience with workplace management systems, ticketing tools, or facilities platforms is a plus
• Demonstrated ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, and thrive in fast-paced, results-driven environments

Schedule & Location: Berlin Hub (hybrid, remote-first model)

Benefits:

• Professional growth with autonomy, trust, training, coaching, and regular feedback
• Connected team environment with remote-first hybrid model and employee resource groups
• Comprehensive benefits including competitive pay, life care (mental health and risk benefits), defined time off, home office setup support, wellness and pet care stipends, and learning and development opportunities
• Relocation support including visa assistance, destination services, and relocation bonus