Director of People Operations (Part-Time, Fractional)

FamilyWell Health is an AI-enabled mental health startup focused on expanding access to equitable and affordable women’s mental health care across the U.S. The Director of People Operations (Part-Time, Fractional) will serve as a strategic HR partner to manage core people functions, support leadership, and strengthen culture for a fully remote team supporting both 1099 and W2 workers.

• Implement and manage performance review cycles, including establishing clear performance expectations and supporting PIP processes.
• Manage employee support processes such as FMLA and/or parental leave requests and HR-related updates.
• Support managers with professional development and management guidance.
• Maintain and update the employee handbook and serve as the people policy expert for team questions.
• Ensure HR practices align with company policies and applicable regulations.
• Oversee benefits elections and support employees through benefits enrollment.
• Coordinate with insurance brokers/providers, manage insurance-related updates, and assist with open enrollment and COBRA documentation/compliance.
• Identify and implement culture-building initiatives for a remote work environment.
• Conduct exit interviews and provide insights to leadership.
• Collaborate closely with the Junior Chief of Staff and report to the Chief of Staff on HR strategy and operations.

• Proven HR/People Operations experience in a fast-growing startup environment.
• Expertise supporting both a 1099 contractor workforce and W2 employees.
• Strong knowledge of performance management, employee relations, and HR compliance.
• Ability to work remotely and independently while collaborating closely with leadership.
• Excellent communication, organizational, and problem-solving skills.
• Experience fostering culture in remote or hybrid teams (preferred).

• Location: Remote.
• Schedule: 8 hours per week (fractional/part-time).
• Contract type: 1099 contractor.
• Rate: $125/hour.
• Reports to: Chief of Staff; close collaboration with Junior Chief of Staff.