Strategy and Operations Associate

Zillow is hiring a Strategy and Operations Associate for the StreetEasy RevOps team to align and optimize revenue-generating activities across NYC advertising and buyer programs. The role focuses on improving front-line sales and support effectiveness by translating data insights into process and tooling improvements that drive unified customer experience and revenue growth.

• Analyze and map revenue-related business processes to identify bottlenecks and productivity opportunities for sales and support teams.

• Establish, monitor, and report on KPIs and success metrics for key revenue processes and operational improvements.

• Deliver comprehensive reporting for existing and new products, providing data-driven insights and executive-ready storytelling on program health.

• Manage revenue optimization projects end-to-end, ensuring alignment with broader business goals and team objectives.

• Collaborate with cross-functional stakeholders to gather feedback and ensure process/technical changes improve sales effectiveness and customer experience.

• Solve ambiguous problems through end-to-end quantitative and qualitative analyses that inform strategic decisions and drive action.

• Evaluate tooling needs and gaps for front-line teams and partner with product teams to refine the sales technology stack.

• 3+ years of experience in revenue operations, sales operations, business analysis, or a related quantitative role (preferably in a fast-paced technology or marketplace environment).

• Exceptional analytical skills and ability to leverage complex datasets to generate insights for process improvements and organizational decisions.

• Experience defining and monitoring KPIs to measure process health and impact of tools/initiatives.

• Technical proficiency in SQL (or another programming language).

• Hands-on experience with data visualization tools (Tableau, Looker, or QuickSight) and advanced Excel skills.

• Strong communication and interpersonal skills with ability to translate technical findings into compelling business narratives.

• Business acumen and ability to balance competing priorities across multiple programs.

• Project management experience leading complex optimization initiatives from conception through implementation and adoption.

• Preferred: experience with Snowflake or Databricks; change management experience rolling out new policies/tools/processes; real estate industry background or support for high-touch (“white glove”) sales/customer operations.

• Remote role; employees work from a physical location of their choice within the United States (50 states), with limited exceptions, and must identify their working location to the company.

• Compensation includes base salary plus eligibility for equity awards based on experience, performance, and location.

• Base pay ranges by location: $98,900–$158,100 annually in CA, CT, MD, MA, NJ, NY, WA, and Washington DC; $94,000–$150,200 annually in CO, HI, IL, MN, NV, OH, RI, VT.