Manager, Customer Success Enterprise

LinkedIn Sales Solutions is hiring a Manager, Customer Success Enterprise to lead a North America team supporting enterprise customers using Sales Navigator. The role focuses on driving customer outcomes through onboarding, adoption, education, and value realization while strengthening executive relationships and scaling customer success processes.

• Manage a team of 7–10 Customer Success Managers delivering customer education, project management, and related services.
• Coach and develop CSMs to achieve KPIs across onboarding, product adoption, education, project management, customer satisfaction, and value engineering.
• Provide thought leadership, run one-on-ones, and conduct performance appraisals.
• Partner with C-level and C-1 executives at high-value customers to deepen relationships and provide escalation support as needed.
• Build the customer success team through hiring and internal talent development.
• Partner with regional sales leadership to prioritize initiatives that maximize customer success and support sales goals.
• Coordinate with global CS leaders to ensure consistent support and experience for global accounts.
• Design and/or deliver cross-functional projects to improve scaled processes, services, and systems.
• Use LinkedIn, customer, and other data to derive insights and track execution of implementation, account improvement, and product rollouts.
• Travel up to 25%.

• 7+ years of experience in customer success, sales, program management, or consulting.
• 1+ years of people management experience.
• Experience working with enterprise-level customers.
• Strong interpersonal and communication skills; attention to detail.
• Strong organization, project management, and time management skills.
• Ability to derive insights from data and build actionable strategy based on analysis.
• Ability to thrive in a fast-paced, demanding environment.
• Experience with webinar software and Salesforce.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).

• Hybrid role: performed both from home and from a LinkedIn office on select days based on business needs.
• Role may be based in San Francisco, Sunnyvale, Chicago, or New York City.
• Travel required up to 25%.
• Total compensation may include annual bonus, stock, and benefits.