REMOTE - HR Representative

Ross Stores, Inc. is a Fortune 500 off-price retail company with over 2,200 stores, promoting an inclusive workplace and growth opportunities. The HR Representative supports associates during Leave of Absence (LOA) by providing administrative services, ensuring compliant and high-quality leave administration and customer service. The role focuses on accurate processing, communication with partners, and a smooth associate experience.

• Process LOA transactions using ServiceNow, PeopleSoft, Sedgwick ViaOne, case management tools, and Excel (uploads, approvals/denials, benefit elections, adjustments/corrections, cases, letters).

• Respond to associate inquiries via phone/email; manage the LOA inbox and 800# voicemail.

• Review and process Pay and Benefits forms and related documentation.

• Communicate with internal partners and vendors (Payroll, Benefits, HR Services) to coordinate leave administration and resolve issues.

• Explain LOA policies and procedures to associates across states/locations and guide them on where to find future resources.

• Gather and document critical case data (notes, LOA dates) for compliance efforts, legal matters, and legal holds.

• Provide reporting to track and monitor departmental work.

• Cross-train and back up other LOA team members; support process improvements and training as needed.

• Stay current on federal/state guidelines, company training, and system proficiency; perform other duties as assigned.

• Bachelor’s degree.

• Strong customer service, communication, and problem-solving skills; ability to build positive relationships with internal/external partners.

• Preferred: LOA administration experience and knowledge of federal/state leave laws (e.g., FMLA, ADA, CA CFRA, pregnancy, military).

• Ability to work independently or collaboratively; exercise judgment on complex and sensitive issues; learn quickly and ask questions.

• High attention to detail and accuracy.

• Working knowledge of Microsoft Office; proficiency with Excel and PeopleSoft; familiarity with HR systems and Benefits/Payroll practices.

• Remote role; may be performed anywhere in the United States except Colorado and New York City.

• Office/computer-based work; requires sitting/standing/walking, typing, phone use, and attending in-person and remote meetings.

• Consistent timeliness and regular attendance required.

• Pay range listed as $22.69–$32.79 per hour (total compensation may vary by experience, skills, education, certifications, seniority, and location).