Human Resources Generalist

SCA Health (part of Optum) supports a large network of ambulatory surgical centers and specialty physician practices with patient-centered, value-based care solutions. The Human Resources Generalist role provides frontline HR service delivery, managing teammate inquiries and HR cases while translating employee needs into effective solutions. This position helps ensure a high-quality teammate experience through efficient processes, documentation, and cross-functional coordination.

• Serve as the primary point of contact for Tier 1–2 teammate HR questions, resolving issues across HR functional areas while meeting SLA and quality standards.

• Manage HR cases and tickets using ServiceNow CRMS, the Human Capital Management system, and related technologies.

• Support cross-functional HR projects from inception to delivery in partnership with Centers of Excellence (COEs).

• Process repeatable, operational HR transactions supporting the teammate lifecycle and COE needs.

• Create, maintain, and own process documentation and SOPs for internal HR service delivery processes.

• Handle confidential, high-priority, and “white glove” teammate situations as needed.

• Support COEs with knowledge management, process/training support, and complex ServiceNow cases across Benefits, Compensation, Payroll, Leaves, and related lanes.

• Communicate and escalate complex issues to COEs and HR Business Partners; leverage internal/external resources to resolve issues and monitor trends impacting the company.

• Identify and execute process improvement opportunities within HR Service Delivery.

• Maintain confidentiality and ensure compliance with federal, state, and local employment laws and internal policies.

• Bachelor’s degree in an applicable field.

• 1–3 years of Human Resources experience.

• PHR or SPHR preferred; PHR-CA or SPHR-CA strongly preferred.

• Working knowledge across HR functional areas.

• Healthcare and/or ambulatory surgery center industry experience strongly preferred.

• Strong Microsoft Office skills.

• Experience with ServiceNow, UKG Pro, UKG Workforce Management, iCIMS, and Oracle (preferred).

• Ability to manage a significant workload in a fast-paced environment; comfort with matrix and remote reporting relationships.

• Collaborative, self-starting approach with strong organizational, planning, and communication skills.

• Comprehensive benefits package including medical, dental, and vision coverage.

• 401(k) plan with company match.

• Paid time off.

• Life and disability insurance.