Key Account Manager

lemlist is a bootstrapped, profitable B2B SaaS sales engagement platform valued at $150M, trusted by 40,000+ sales teams worldwide. As a Key Account Manager, you will own a portfolio of 100 high-value clients contributing to $1M in Annual Recurring Revenue (ARR) and drive customer success across North America. Your mission is to maximize product adoption, ensure long-term retention, and achieve 110% Net Revenue Retention through proactive engagement, upsells, and renewals.

Customer Onboarding & Adoption

• Lead new clients through structured and seamless onboarding experiences
• Provide tailored training and best practices to maximize lemlist value
• Proactively ensure customers integrate lemlist into their workflows

Account Management & Growth

• Build and nurture strong relationships with key accounts to foster engagement and loyalty
• Monitor customer health metrics, identify risks early, and implement retention strategies
• Act as strategic partner helping clients optimize lemlist use and drive business results

Customer Success & Support

• Serve as trusted advisor for your portfolio, ensuring customers achieve their goals
• Collaborate with internal teams (Sales, Product, Support) to deliver exceptional experiences
• Gather customer feedback and provide insights to improve product development

Retention & Expansion

• Identify and execute upsell and cross-sell opportunities to increase account value
• Develop and implement targeted expansion strategies to achieve 110% NRR
• Drive renewals by ensuring customers see continued value in lemlist

• Fluency in English (Spanish is a plus)
• Customer-first mindset with passion for delivering outstanding customer experiences
• Sales-driven approach understanding how to drive revenue through upsells and retention
• Strong communication skills excelling at building relationships and simplifying complex ideas
• Proactive problem solver who takes ownership, anticipates challenges, and finds creative solutions
• Experience in SaaS or Customer Success (a plus)

Benefits & Opportunities

• Ownership of a high-value client portfolio in a fast-growing company
• Hands-on experience in customer success, retention, and revenue growth
• Real impact opportunity by driving product adoption and customer satisfaction
• Dynamic, international environment where innovation and collaboration thrive