Automation Support Representative

Ringlogix is seeking an Automation Support Representative to help partners and customers deploy and operate AI voice agents on their platform. This role combines technical support, automation engineering, and AI prompt design to solve real business problems with automation.

• Assist partners and customers with onboarding to the AI voice agent platform
• Guide users through defining voice AI use cases and gathering requirements
• Design and refine prompts for AI voice agents
• Configure agent behavior including conversation flows, escalation rules, and integrations
• Build and support automation workflows using Zapier, Make.com, n8n
• Configure webhooks and API integrations between AI agents and customer systems
• Diagnose and troubleshoot issues related to automation workflows, APIs, and integrations
• Collaborate with Product, Engineering, and Partner Success teams
• Document solutions and develop templates for common use cases

• Experience building automations using no-code or low-code platforms such as Zapier, Make.com, n8n
• Experience working with APIs and webhooks
• Familiarity with JSON, REST APIs, and API authentication methods
• Demonstrable experience with prompt engineering for AI systems
• Experience building AI assistants, chatbots, or voice agents
• Understanding of conversational design and prompt structure
• Strong troubleshooting and debugging skills
• Ability to explain technical concepts clearly to partners and customers
• Comfortable gathering requirements and guiding users through implementation

Schedule & Location: Fully remote work environment

Benefits: Work at the forefront of AI voice automation and telecom infrastructure, help build solutions that automate real businesses, collaborate with a fast-moving team building next-generation service provider tools